我國B2C電子商務(wù)的逆向物流研究：以京東商城為例的問卷調(diào)查
03-16, 2016
Appendix I Questionnaire
親愛的參與者！
我們正在實施“中國B2C電子商務(wù)逆向物流研究：以京東商城為例”。因此，如果你能完成以下問卷，我們將非常感謝你可以帶你約15分鐘。
你的參與主體的隱私政策和將處理匿名。我們真誠地感謝您的合作！
第一部分：請勾選最能反映你真實意見的選項。
1。你的年齡：
□18-20□21-35□36-45□46-50□超過50
2。你的職業(yè)：
□學(xué)生□老師□白領(lǐng)□別人
3。你有多少次在京東商城購物嗎？
□1-2□3-4□超過5□永遠
4。你有沒有回來過或者換過貨？
□是□沒有
5。你的回歸或更換的原因是什么？
□貨物□貨物質(zhì)量差是不符合我的預(yù)期。
□貨物過期。□其他原因
6。你對自己不滿意的商品有什么理由？
□往往花費很多時間返回或更換。□退款要求可能會被拒絕。
□我不自信的更換。返回/更換程序□復(fù)雜。
□其他原因
7。什么規(guī)定，京東商城提供的阻礙你的回報或更換？
□保持包裝完整無損的□支持退貨/換貨提供測試報告
□付費退貨/換貨□其他原因
8。從京東商城里你會有多久的退貨或更換商品？
□1-2天□3-4天□5-6天□超過一周
9。誰將為更換的費用支付費用？
□京東商城的消費者都□□
第二部分：在以下問題中，五度是用來反映你對每一個問題的答案，請勾選，可以反映你的真實意見最。
Dear participant!
We are implementing a study on “Research on reverse logistics in Chinese B2C e-commerce: taking Jingdong Mall as an example”. Therefore, we will greatly appreciate if you can finish the following questionnaire which may take you about 15 minutes.
Your participations subject to privacy policies and will be handled anonymously. We sincerely thank you for your collaboration!
Part I: Please tick the options that can reflect your true opinion most.
1. Your age:
□ 18-20 □ 21-35 □ 36-45 □ 46-50 □ More than 50
2. Your occupation:
□ Student □ Teacher □ White-collar worker □ Others
3. How many times have you shopped through Jingdong Mall?
□ 1-2 □ 3-4 □ More than 5 □ Never#p#分頁標題#e#
4. Have you ever returned or replaced goods?
□ Yes □ No
5. What will be the reasons for your return or replacement?
□ Bad quality of goods □ The goods is not in line with what I expected.
□ The goods is outdated. □ Other reasons
6. What will be the reasons for you to accept the goods that you are not satisfied with?
□ It often costs much time to return or replace. □ Claim for refund may be refused.
□ I am not confident about the replacement. □ Procedure of return/replacement is complex.
□ Other reasons
7. What provisions that Jingdong Mall provides in hindering your return or replacement?
□ Keeping package complete intact □ Providing test reports to support return / replacement
□ Paying fees for return / replacement □ Other reasons
8. How long will you return or replace goods from Jingdong Mall?
□ 1-2 days □ 3-4 days □ 5-6 days □ More than a week
9. Who will pay the fees for the return of replacement?
□ Jingdong Mall □ Consumer □ Both
Part II: In the following questions, five degrees are used to reflect your answers to each question, please tick the option that can reflect your true opinion most.
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