英國dissertation網FORMAL LETTERS 公函
Types種類
complaint 投訴
invitation邀請
application申請
school affairs校務
request 請求

Guidelines寫作指引
Sender’s name寫信人名字 and sender’s address 寫信人地址
Top left-hand corner最左上角
post code and city on last line 郵政編號和城市在最后一行
空一行
a line across
空一行
Recipient’s designation收信人職位, company公司名字and recipient’s address 收信人地址
Left-hand side左手邊
Underline the last line of address最后一行畫線
Date日期
Right-hand side 右手邊
Same line as the last line of recipient’s address
Month must be in capital letter and write in full月份大寫
20 DECEMBER 2012 (√) 20.12.2012 (X)

The greeting or salutation 稱呼
Left-hand side左手邊
Dear Sir,
Dear Madam,
To whom it may concern, (American English,舊用法)
Dear Sir/Madam,(不知對象是男或女,新用法)
Dear Mr. Lim,
Dear Mrs. Lim,
Dear Ms. Lim,
The heading題目
留學生dissertation網Left-hand side左手邊
Each word begins with capital letter每個字開頭大寫
Underline the heading畫線
Preposition小寫(to, for, about, in)
Complaints:
Complaint: Noisy Neighbours
Complaint about Ballpoint Pens
Complaint about Defective 缺陷Product 產品
Defective Calculator
Complaint about Food Stalls
Illegal 非法 Hawkers in Taman Durian
Stray Dogs in Taman Bunga
Open Burning
Poor Services Rendered提供by Your Company
Poor Internet Services
Unsatisfactory 令人不滿 Newspaper Delivery
Unnecessary Disconnection of Power Supply電供
Wrong Delivery of Books
Prize for Essay Writing Competition Not Delivered

Invitations:
An Invitation to Give a Talk講座會
Invitation to a Speech Contest演講比賽
Inter-school Debate Competition 辯論友誼賽
Invitation for Friendly Debate

Applications:
Application for The Position Of Salesgirl
Application for The Post Of Part-time Sales Assistant
Application for The Post of Trainee實習生 Laboratory實驗室 Technician技術人員
Application for Membership會員
Application for Scholarship獎學金
Order of Books

School affairs:
Permission to Use School Field for a Match
Asking for Permission to Use The School Hall
Absent from School
Delay延遲 in Fee Payment

Request:
Request for Permission to Visit Factory
Request for Permission to Visit Sunrise Children’s Home
Permission to Visit The University Malaya Library
Permission to Visit The Royal Selangor
Permission to Carry Out Fund-raising Activities
Request for Sponsorship贊助for Beverages飲料 for Charity Run慈善賽跑#p#分頁標題#e#

The first paragraph第一段/ the introduction
Not numbered不用寫數字 nor indented空手指頭
Complaints:
Identify yourself表明身份:
I am writing on behalf代表 of the Cooperative Society…
On behalf of the Nature’s Club members of SMK Convent,
I am one of the residents居民 in Taman Bunga and…
I am writing this letter on behalf of the residents of Taman Durian …
On behalf of the residents of Taman Apple, …
I am a resident in Villa Land and I subscribe訂閱 the Daily Express每日快報from your news agency.代理
I am one of the loyal customers忠實顧客 of your bus transport company and…
I operate a home-based business家庭式生意 and …
I was the 2nd runner-up季軍 in the essay writing competition recently最近 organized by your company.
I would like to inform you that I participated in an essay writing competition organized by your company on 20 December 2012 and won the first prize…
I purchased購買a microwave oven微波爐 from your shop on 20 December 2012 but…
Purpose of letter寫信的目的:
…to complain about the quality of ballpoint pens which were supplied提供 by your company.
I would like to bring to your attention the open burning公開焚燒 done by irresponsible不負責任 residents in the housing area near our school.
I am writing to complain about the food stalls which have been set up in front of our house.
… to complain about the stray dogs野狗 in our area.
I wish to lodge a complaint控訴about our new neighbours.
I would like to bring to your attention to the presence存在 of illegal hawkers非法小販 in the residential area.
I have been a promising customer忠實顧客 to with your agency for years. Unfortunately, your service of late have been most unsatisfactory.令人不滿
I am writing to complain about the services rendered提供by your employees工人.
I am unhappy with your company’s bus transport service.
…my business has been severely disrupted 干擾 by the poor internet connection in my area.
I would like to highlight 特別聲明 an unpleasant 不愉快incident事件 that happened to me yesterday.
Unfortunately, I have not receive the prize and the certificate as promised.說好的
But I am yet還未to receive the prize and voucher禮劵.
the product was faulty.損壞
I am writing this letter to inform通知 about a defective有缺陷 Somy Scientific Calculator Model ABC manufactured 制造 by your company.

Invitations:
Identify yourself:
On behalf of the English Language Society of my school,
On behalf of my school,
On behalf of the Inter-school Debate Competition Committee委員 of SMK USJ 21,
The English Language Society of SMK USJ 21 would like…
Our school is planning to start a Toastmasters club 演講學會 as part of its extra-curricular activities. 課外活動#p#分頁標題#e#
The Career Guidance Club 事業輔導 of SMK USJ 21 would be very delighted 開心…
I am writing on behalf of the members of English Language Society, SMK USJ 21.
Purpose of letter:
I would like to invite you to give a talk to our members on how to write good compositions.作文
I am writing to invite your students to take part參加 in a speech contest that we are organizing主辦.
I would like to invite your school to participate in the Inter-school Debate Competition that is to be held in our school.
to extend the invitation 邀請 for your society members to participate參加 in a friendly debate.
We would therefore like to invite you to give us a talk on the activities of a Toastmasters club.
to invite you to speak on topic ‘Career Opportunities For Science Students ’.
We would like to invite to give a talk on ‘The Art of Public Speaking ’.

Applications:
Identify yourself:
With reference to your advertisement廣告in The Star dated 20 December 2012,
The committee of the Service Club of SMK USJ 21 would like…
With reference to your advertisement in the Daily Express yesterday,
I saw the books advertised in the National Geographic magazine 雜志in the November issue.
Referring to the matter above, I would like to response for the said post which has advertised in The Daily on 20 December 2012 .
Purpose of letter:
I would like to apply for the above post職位.
I would like to apply for the post of Trainee Laboratory Technician as advertised 被刊登 in the New Straits Times 新海峽時報dated 20 December 2012.
to order T-shirts for its members.
I am submitting my application呈上申請表格 for part-time work at your company.
I would like to apply for the above-mentioned post which you advertised in The Sun newspaper on Monday, 20 December 2012.
I am interested in placing an order for the five books mentioned in the advertisement.
My application is due因為 to my love for electronic goods.電器用品

School affairs:
Identify yourself:
I am writing to inform you that my son, Tan Handsome of Form 3A ,
Purpose of letter:
will not attending school for three days.

Requests:
Identify yourself:
As the secretary 秘書 of our Geographical Society,
With reference to the above, I am writing on behalf of our school football team,
On behalf of the English Language Society of my school ,
On behalf of USJ 21 Kindergarten,
The members of the Welfare福利 Society of SMK USJ 21 would like…
As the class monitor of Form Three Apple ,
Our school is organizing a charity run to raise funds 籌款 to build a new multi-purpose hall.多元用途禮堂
On behalf of the members of the Interact Club,
Purpose of letter:
I would like to request permission允許 on behalf of my fellow-members to visit your factory.#p#分頁標題#e#
to request permission to use the school field for a football match between our school and SMK USJ 21.
I would like to seek your permission 得到您的許可 for our club members to visit your library.
I am writing to seek your permission to visit The Royal Selangor.
to visit your home兒童之家 in the month of December.
I would like to request permission on behalf of my classmates to visit your factory.
As such正因如此, we would be grateful感激 if you could contribute貢獻 to this event by sponsoring贊助 drinks from your company.
I would like to seek your permission to hold 舉辦a series of fund-raising activities in aid of 幫助 Fatimah Muhammad who will need a kidney 腎transplant移植 operation 手術.

Body 內容
Numbered寫號碼 and indented 空兩個手指頭
Conclusion 結尾
Numbered and indented
Expression of thanks
Your immediate action in this matter will be greatly appreciated感謝.
Anticipation 期待 of a reply回復
I hope to receive a favourable reply喜訊 from you.
I sincerely hope you will give me a favourable reply.
I look forward to a favourable reply.
I look forward to an early reply from you.
We look forward an early reply from you so that we can plan our trip to your place.
Please confirm your participation , the latest by 20 December 2012. I look forward to a positive response 喜訊from you.
We sincerely hope that you will accept this invitation. We look forward to you a positive reply from you soon.
We look forward to receiving the requested 要求的 information.
We hope that you will give our request 請求 due適當的 consideration.考慮 we look forward to a reply at your earliest convenience.
Writer’s expectation期望of the recipient
We hope that action will be taken on our behalf so that our life will return to normal恢復正常.
We hope our complaints will be attended 受理 with concern. We, the residents would seek service elsewhere if immediate action is not taken.
We hope that you will act采取行動immediately so that we can live peacefully in this area.
I hope that immediate action will be taken to restore 重新帶回 peace and quiet to our area.
On behalf of the residents, I appeal 要求to the authorities政府 to take immediate action to get rid 去除 of these stray animals.
I hope the authorities will look into this complaint and remedy the present action as soon as possible.
Your prompt 及時action in this matter will be greatly appreciated.
I urge催促you to look into the complaints mentioned above and take immediate steps馬上行動 to ensure that the people in this area enjoy good reliable 值得信任service.
I hope you will take necessary action to solve this problem. Your co-operation and attention to this matter is very much appreciated.
We hope you will grant us permission 允許 to visit your factory.#p#分頁標題#e#
If the time or date is not convenient for you, please suggest another alternative替代. I hope that our request would be given due consideration.
We hope permission will be granted to us to use the field.
We sincerely hope that you will give us the approval to carry out these activities as it is for a worthy 有價值的 cause目的.
Please send the books as soon as possible as I need them urgently.
If I am considered for the post職位, I will be happy to attend an interview at your convenience.方便
I sincerely hope you will consider 考慮 my application. I would be happy to attend an interview at your convenience.
I hope my application will be given due consideration and I am looking forward to being called for an interview.
I hope that you will take my application into consideration. Please let me know if I can provide you with any further information. I will be ready準備好 to attend an interview at anytime convenient to you.
I will be happy to attend an interview at any time convenient to you.
I hope that Tenaga National Berhad國家能源 will take this employee to task要這名員工負起責任 so that other consumers消費者 do not suffer受苦.
I hope your company will refund my money 退錢 or replace my calculator. If my request not fulfilled被滿足, I will not hesitate 毫不猶豫 to lodge 呈上a complaint with the Customer’s Association 消費者協會 or to write a letter to the press報章.

Thank you.
Left-hand side 左手邊

Ending /closing phrase 自稱
Left-hand side 左手邊
Yours faithfully忠誠,
(if you start with Dear Sir/ Madam)
Yours truly 真誠,/.,
(if you start with Dear Sir/ Madam)
Yours sincerely 真誠,
(if you start with Dear Mr. /Ms./ Mrs.)

The signature簽名
Below the closing phrase
Draw a line 畫線
The writer’s name 寫信人名字
All in capital letters全部字母大寫
In brackets 掛弧
Below the signature
If：如果是代表學校，要寫 (a) pose職位 (b) society 學會 (c) school學校