Introduction
引言
 

As chairman and CEO of Loews hotel, Jonathan Tisch wanted to understand the work problems between employees and management. So he came into staff’s work to get the employee's work experience, and found a lack of enterprise management. The lack of the management inspired Tisch to re-thinking human resources management. After making a deep thinking, he put out some important management plans for Loews hotel.
由于洛伊斯酒店的董事長兼首席執行官喬納森·蒂施想了解員工和管理層之間的工作問題。于是，他去做了員工的工作，獲得了員工的工作經驗，并發現缺乏企業管理。管理層缺乏靈感使蒂施重新思考人力資源管理。做了深刻的思考后，他拿出的洛伊斯酒店一些重要的管理計劃。
 

1 Questions in Loews Hotel and Improvements
洛伊斯酒店的問題及改進措施
 

1.1 Ignored the communication with employees
忽略與員工溝通
 

For this enterprise, in the process of management, managers ignored the communication and exchange with employees. Lack of communication led to the management can not really understand the needs of employees, and thus can not solve the problems of them. In business, compared with managers, employees especially workers who did service jobs are the most difficult. For working employees, comfortable working clothes and suitable working tools are very essential. These problems can significantly affect an employee's work efficiency and work attitude though they look very small. More communication with the employees and understand heir needs, is the key to improve business performance.
對于這家企業，在管理過程中，管理者忽略了與員工的溝通和交流。缺乏溝通導致的管理無法真正了解員工的需求，從而解決不了他們的問題。在業務上，與管理者，員工特別是工人誰做服務性工作相比是最困難的。對于工作的員工，舒適的工作服和合適的工作工具是十分必要的。這些問題可以顯著影響員工的工作效率和工作態度，雖然他們看起來非常小。與員工多溝通，了解繼承人的需要，是提高企業績效的關鍵。
 

Managers should fully consider the situation in the course of employment and pay attention to their ideas. Seriously investigate the work of employees have any ideas and suggestions to their leaders. And then pour out of these ideas and proposals to be answered. For the boss, how to meet various requirements of employees will affect the trust for each other. This will be of great benefit to the company's development. For example, a securities company held a branch manager at the workshop, the instructor of the company is the director, sincerely told his right experience, so that branch managers have been deeply moved. In order to enhance the performance of branches, some branch managers working hard.#p#分頁標題#e#
管理者應充分考慮在就業過程中的情況，并注意自己的想法。認真調查員工的工作有什么想法和建議，他們的領導人。然后倒出來的這些想法和需要回答的建議。對于老板，如何滿足員工的各種要求會影響彼此的信任。這將是大有裨益的公司的發展。例如，證券公司持有的分行經理在研討會上，該公司的講師是導演，真誠地告訴他正確的經驗，使分行經理已經深深感動。為了提高分公司的性能，一些分行經理努力工作。

These cases are good, but there is something wrong with the method. Most of the branch managers, give all work to the employees regardless of how the actual situation is. They only want to be sure to improve business performance. To avoid this, managers should not only focus their vision on the company, but to think more of the employees. At this position to the employees for their ideas, managers will found that the employees naturally willing to implement policies in company. Managers need to understand that only take into account its ideas and meet their needs can the employees work for you and really help you.

 

1.2 Compensation management system is imperfect

Through in-depth work experience, Mr Tisch found that their employees’ enthusiasm is not high. Through analysis, the conclusion is that companies pay management system is imperfect. Reward and punishment system is not clear. Outstanding employees are not really encouraged which will affect the employees' enthusiasm. It leads to lower efficiency. Mr Tisch thought that the development of detailed and reasonable compensation management system is necessary.

Successful companies all have a very successful compensation management system. In the work, employees must feel their value has been recognized by others. No matter how wonderful grateful words manager use and how good training manager provide, they ultimately expect is to get their deserved rewards so that their value can be manifested. In the enterprise, an employee’s wage is based on the performance of his work set. Salary of an enterprise evaluation system is a prerequisite for employees. Performance and remuneration is directly proportional. The wage differential is necessary. We must work according to specific performance under a variety of benefits provided, such as the house, food subsidies, and the credit cards and so on. Practice has fully proved that a reasonable salary allocation under the initiative is the key retain the employees.
 

2 The Impacts of the Experiences for Performance Management
 

2.1 achieve performance of communication

Mr Tisch understood of the importance of service employee’s work through his own hard experience. Learn to understand that employees need to be respected and desire for harmonious staff relations. By improving the management system, staff development to achieve the maximum. Serviced at the grassroots level, Mr Tisch found that the clothes and tools which workers used in their jobs are not comfortable. It seriously affected the pace of their work. Unsuited working environment will greatly affect their working morale. At this point, Mr Tisch recognized that managers must pay more attention to the needs of employees. As managers, they should meet the needs of employees from the details and provide employees with a good working environment.#p#分頁標題#e#

The CEO realized that the performance of communication play an important role in performance management. In order to achieve the performance setting, the managers and employee ought to ongoing two-way communication. Administrators and managers need to set performance goals and maintain constant communication.

For a company, the real competition is the qualified personnel’s competition. For the development of enterprises, by all means to retain talent is the focus of managers. Today, many companies aimed at using a variety of ways want to take a rope tied talent to retain talent. Of course, this can play a certain effect. But there are more effective than this method, it is invisible feelings.

If managers want to keep people, they must pay attention to people. These ropes are not the best way to keep people. In management, in addition to material incentives to meet their basic needs, but also to meet the spiritual needs of employees. Although material incentives play a role to meet the daily needs of employees and live comfortably despite the hard work of employees, this is not the key to retaining employees. Once the most basic material been met, there is a higher level of demand which is referred to other higher levels of Maslow's needs - a sense of security, social, respect and self-realization of the ideal. In many cases, these spiritual motivation is more important, many employees’ income are not low, but managers still unable to retain people. It is not because of physical, but spiritual. Wise leaders will meet the spiritual needs of employees and give them love and care. These are really fundamental to retain talent. Managers should give different humane care to meet diverse needs of employees. This method may achieve effective communication with their sincere feelings to retain talents.

Manager's sentiment will get feedback of love from employees. For a talented person, once formed love to the company and managers, he would not choose to leave even if the treatment was almost. That is true to retain talents. In order to achieve this goal, managers must meet the spiritual needs of employees.

During the experience of being service personnel, Tisch experienced the situation of being overlooked position. This experience makes him aware of the importance of improving the status of employees. By upgrading the promotion of employees, the managers improve employee working atmosphere. By optimizing the compensation management system, the managers will improve employee productivity.

Managers should to seize the many opportunities for fun with the employees such as holiday and to congratulate the company engaged in the festival, or the company's external publicity for foreign performances. Managers must actively participate and together with your employees happy. At this time, the managers should just normal one of them. They have to focus on the activity itself and relax truly. Managers can no longer participate as a serious leader because it will let everyone has an invisible monitoring and control. It potentially affects the relationship between the managers and employees.#p#分頁標題#e#

As a manager, you can even come forward to organize small events and thank for their long-term cooperation and support. When people have a common interest, the employee's thoughts and feelings will naturally move closer to the manager, the relationship between them will become closer.

2.2 improve the pay system based on performance management

To play the bonus incentive, managers must do the following:

Managers should establish effective standards and build the confidence of the employees of the award criteria. Firstly, the standard which bonus plan based must be fixed. To set the provisions of the circumstances under which such a standard are effective. In the work, employees must feel their value has been recognized by others. No matter how wonderful grateful words manager use and how good training manager provide, they ultimately expect is to get their deserved rewards so that their value can be manifested. In the enterprise, an employee’s wage is based on the performance of his work set. Salary of an enterprise evaluation system is a prerequisite for employees. Performance and remuneration is directly proportional. Secondly, bonus criteria must be clear. Finally, the bonus criteria must be careful. The managers should not only paid attention to the number but ignore quality. Once fixes the standard of criteria, managers can not arbitrarily raise or lower the standard bonus rate.

Managers should improve the rules and regulations. The institutional and legal management will increase employees’ trust in business. It become easy and clearly for managers in management. Bonus plan must be based on careful research on working hours, and by industrial engineers, working hours, ergonomics expert and other experts involved in the management.

Managers should ensure that the salary has a direct relationship with the effort. One element of that whether a bonus system is successful is to make people believe to get the corresponding bonus through their own efforts. Therefore, the standard bonus plan rewards must be based on the employee's actual ability to reasonably develop. Providing employees with appropriate training, equipment, tools and so on is very important. In addition, employees can control of the entire work process. By this wan they can improve their level of effort and work performance, so that get a high reward.

Employees must pay attention to the compensation. Employees have different needs because the have different personality. It leads to different pay for different employees who have different appeal. Therefore, managers ought to effectively investigate the needs of employees, implementation of targeted incentives.