阿聯酋電信的案例研究

Case study of Etisalat

 

阿聯酋電信是中東和非洲最大的信息傳輸機構，總部設在阿聯酋。2010年、阿聯酋電信每年的凈收入和凈利潤30.831billion AED AED 88億3600萬，比2009年增長5%和16%。阿聯酋電信的穆迪評價：Aa2，標準普爾：A+，惠譽評級：+。阿聯酋電信是一個完全的信息傳輸供應商提供一站式的外觀和功能固定線路語音和信息部門、企業和全球范圍內的信息傳輸機構，互聯網服務供應商，內容供應商和便攜式管理員。它提供了一個混合技術免費的政府信息傳輸業包括管理和專業準備、SIM卡制造、安裝結果、結算管理、對等、聲音和信息旅行，和潛艇和區域鏈接管理。阿聯酋有一個推動權管理向圍觀的權利集團在正確的市場在完美的時間的惡名。這已是屢見不鮮，隨著便攜式，GSM，網絡介紹，NGN的改變和靈活的寬帶部門到中東、亞洲和非洲。阿聯酋電信同樣是在中東，真正的中心網站、語音、多功能寬帶，顯示，在企業信息管理，具有廣泛的省和洲際系統。它是中東和非洲全球語音活動的最大承擔者，也是世界上第十二大語音載體。阿聯酋電信是最大的供應商，批發管理者廣泛的地區存在點（POP）在紐約，倫敦，阿姆斯特丹，法蘭克福，巴黎和新加坡給人一種積極的全球跨度。阿聯酋電信是舒拉亞微信系統的一個重要的投資者，世界的航向衛星地球通信框架的多功能涂層站全球的三分之二。

 

Introduction 簡介

Etisalat is one of the biggest information transfers organizations on the planet and the heading administrator in the Middle East and Africa, headquartered in the UAE. Etisalat works in 18 nations crosswise over Asia, the Middle East and Africa, adjusting in excess of 100m clients out of an aggregate populace of pretty nearly 1.9bn individuals. In 2010, Etisalat reported yearly Net Revenues of AED 30.831billion and Net Profits of AED 8.836 billion denoting a 5% and 16% increment separately, contrasted with 2009. Etisalat is evaluated by Moody's: Aa2, Standard & Poor's: A + and Fitch Ratings: A+. Etisalat is a thorough information transfers supplier offering an one-stop look for versatile and settled line voice and information administrations to people, ventures and worldwide information transfers organizations, Isps, content suppliers and portable administrators. It offers a mixed bag of howdy tech complimentary administrations to the information transfers industry including managerial and specialized preparing, SIM card fabricating, installment results, clearing house administrations, peering, voice and information travel, and submarine and area link administrations. Etisalat has a notoriety for propelling the right administration to the right group of onlookers at the right market at the perfect time. This has been seen over and over, with the presentation of portable, GSM, Internet, NGN altered and versatile broadband administrations into the Middle East, Asia and Africa. Etisalat is likewise the real center in the Middle East, for web, voice, versatile broadband, show, wandering and corporate information administrations, with a broad provincial and intercontinental system. It is the biggest bearer of global voice activity in the Middle East and Africa and the twelfth biggest voice transporter on the planet. Etisalat is the biggest extensive supplier of bearer and wholesale administrations in the area with Points of Presence (Pop) in New York, London, Amsterdam, Frankfurt, Paris and Singapore giving a positively worldwide span. Etisalat has 525 meandering understandings joining 185 nations empowering Blackberry, 3g and voice wandering. Etisalat is a significant speculator in Thuraya, one of the world's heading satellite geo-versatile correspondence frameworks coating more or less two thirds of the planet's surface.#p#分頁標題#e#

 

2.Importance and objectives of the report 報告的重要性和目標

The fundamental execution targets for Etisalat are quality, expense, time , adaptability and trustworthiness.

 

These targets of the organization may be compressed as takes after: 

 

Etisalat predominantly work with a specific end goal to get to more individuals to amplify the scope of the organization ceaselessly so as to develop all the more as the time goes Organization goes for the individuals to live in reality as we know it where the separation between them doesn't make a difference. This implies that organization need to perform in such a route, to the point that through telecom innovation, it can preclude the separation among the individuals Organization's goal incorporates full openness towards the client so that any client can arrive at to the organization in the event that he or she has nay issue Organization intends to open up the open doors for every single individual and affections to help the individuals keeping in mind the end goal to get the best yield and give the best execution to the business One of the primary execution targets of the organization is to achieve a large amount of vitality among the workers and other staff of the organization keeping in mind the end goal to support the individuals with the best telecom administrations conceivable.

 

3.Literature Review 文獻綜述

Rivalry in the neighborhood market:

 

Regardless of doubt concerning managed portable endorser development during a period when infiltration rate in the UAE was 130% at the end of 2006, with the dispatch of du, the second versatile administrator in February 2007, quarterly net portable supporter increments for the aggregate market practically multiplied, arriving at a rough 570,000 for every quarter throughout 2007, contrasted with a normal of 247,000 endorsers for every quarter in 2006. They don't hope to witness a value war between the two UAE administrators in the short term, given the altogether more modest scale of operations that "du" oversees, contrasted with Etisalat. Given that the level of engineering sent by both administrators is comparative, they accept that the quality and differing qualities of packaged administrations and advancements will be the base for rivalry in the short term.

 

Union of global operations:

 

All through 2007, Etisalat expanded its stakes in the vast majority of its global operations, empowering it to completely unite them into its money related proclamations which, they accept, will build the estimation of Etisalat in the medium to long haul. In the short term, in any case, they anticipate that Etisalat's operational execution will decline or ease off, as the majority of these operations are still misfortune making.#p#分頁標題#e#

 

Solid money position:

 

Preceding 2006, Etisalat had no obligation on its monetary explanations, producing every last bit of its money needs inside. Nonetheless, with Etisalat's expanded concentrate on its global operations, administration embraced an outer financing approach to reserve its development method in these nations. Then again, notwithstanding Etisalat's new obligation approach, net obligation/EBITDA stays negative, suggesting significantly more space for extra obligation limit and enhanced weighted normal expense of capital.

 

Remote stock proprietorship boycott:

 

As of now, Etisalat is in talks with both the UAE government and the capital business powers to transform it to a company administered by business law. In the event that Etisalat gets support to change to an organization authorized by business law, then it would get qualified for outside proprietorship. Right now, just UAE nationals are permitted to exchange the stock. On the off chance that the remote proprietorship boycott is lifted, they suspect an ascent in turnover and offer cost.

 

Remote stock proprietorship blacklist:

 

Starting now, Etisalat is in converses with both the UAE government and the capital business forces to convert it to an organization managed by business law. On the off chance that Etisalat gets backing to change to an association commissioned by business law, then it would get fit the bill for outside proprietorship. At this time, simply UAE nationals are allowed to trade the stock. If the remote proprietorship blacklist is lifted, they think a rising in turnover and offer cost.

 

4.Methods /sources of information 方法/信息來源

There are a few attributes of the administrations gave by Etisalat. These attributes are connected with the execution of the organization. These are a portion of the critical peculiarities identifying with execution target of the organization. Aspects for execution objective for Etisalat are quality, taken a toll productivity, time, and adaptability in work and steadfastness in creation. We can have a polar representation of above portrayed qualities of execution targets.

 

Methodology Mapping Process mapping in the organization's work burden process goes as per a legitimate planning work. Procedure mapping is otherwise called diagraming of the methodology. This technique is utilized essentially for the work to be stream lined. In Etisalat, the mapping of the procedure is carried out with a specific end goal to delineate the careful succession of the assembling the telecom benefits and get the sought result. All the extra data are included the procedure mapping to make it clear that nothing gets left under the whole usage of the methodology At long last fusing is carried out to join the sub administrations or sub items to make the item or administrations complete. Like so as to make a SIM, organization needs to do different sub administrations like including telecom office in it, web, GPS, and so forth. These all are joined and introduced.#p#分頁標題#e#

 

Cost

 

Specialized administrations

Speed steadfastness

Generation administrations

Quality Flexibility

a. -secondary sources

Optional information will be gotten from Etisalat and its rivals, for example, Handbook, which will be useful, to give the current status of Etisalat's solidified charging framework. Data from other prestigious correspondence organizations, for example, BELL and Verizon, will likewise be utilized as a source of perspective point.

 

Information Analysis, Evaluation and Presentation

 

Any cross-classification or gathering will be inspected by the utilization of standard measurable bundles. A qualitative information examination programming bundle will aid in coding and inferring topics from qualitative information, for example, meetings. Information will be spoken to through table, diagrams and pie outlines.

 

5.Collection and analysis of data 數據的收集與分析

Before Du was dispatched, Etisalat was an imposing business model consequently; I might want to analyze Etisalat working as a syndication and its consequences for the maker and the purchaser. A restraining infrastructure's principle intention is to boost benefit and in addition deals and being the single telecom administrator in Tourist Club Area, Etisalat caught every last bit of its market and by making cost on their own terms, could accomplish a supernormal benefit which is delineated in the 1.1. The main telecom administrator accessible, Etisalat was gone along to make an assortment of administrations to meet requests which just expanded their income. Here, "p" speaks to the cost at which the item is sold and "q" the amount of the item sold. Subsequently, "pxq0" speaks to the aggregate income created by Etisalat from this item. Amount sold is controlled by drawing a line "qx" through the convergence of Marginal Revenue (MR) and Marginal Cost (MC). "qx" meets the normal expense bend at "y" and "cyq0" connotes the expenses caused. To ascertain the supernormal benefit, we must subtract the expenses acquired from the aggregate income: "pxq0" - "cyq0" which provides for us "pxyc" as the benefit earned. Being a telecom syndication in Tourist Club Area turns out to be invaluable in various ways including the capacity to deliver a lower enter and offer at higher costs, exploiting the nonappearance of substitute products and climbing costs, investigating new items and administrations with the confirmation of a solid purchaser base, high hindrances to entrance which chops down all conceivable rivalry and vast economies of scale displays how "with considerable economies of scale present, syndication value may be lower than cost under rivalry; amount supplied is more than that under competition."8 Actually, in an imposing business model, cost is more prominent than minimal expense which shows the non-ideal distribution of assets. Be that as it may, working as a syndication hurts the buyer as they are compelled to conform to high costs and constrained customer decision. The vicinity of a solitary telecom organization likewise turns out to be inconvenient to the nation regarding monetary welfare. Because of the low include and high costs, designation of assets has not been carried out proficiently (as demonstrated in 1.2) and this is exhibited underneath.#p#分頁標題#e#

 

The zone under "Xyz0" shows the real income expected to be produced as indicated by value X, the cost at which there is ideal assignment of assets. In any case, Etisalat has charged a value Y which permits them to accomplish more benefit at a lower information. (The addition in benefit is delineated and marked on the graph above.) The deadweight misfortune in the outline speaks to the monetary welfare misfortune because of wasteful distribution of assets and misfortune in customer surplus, which is moved into imposing business model benefit.The 26th of July 2007[11], Du was dispatched into the telecom business sector closure Etisalat's close to three many years of restraining infrastructure presence. Being a newborn child organization, Du's essential go for the time of dispatch was to make due in the business sector, not contend with Etisalat.

 

Throughout the time of its dispatch, Du has been encountering a misfortune which is exhibited in stage 1 above because of its prime shortcomings being its powerless system scope and the solid brand steadfastness of their rival Etisalat. At that point, Du continuously will receive administrations, for example, settled lines and web administrations, like its rival which will permit it to equal the initial investment and accomplish some benefit. At the point when Du achieves its most extreme potential as a telecom administrator by mastering the embraced administrations and picking up a stronger client base, it will move to stage 3 - obtaining more benefit consequently, giving rivalry to Etisalat. In 2009, Du is considered to be in stage 3 as it is producing benefit after just two years of operation

 

6.Findings / Results of investigation 調查結果/調查結果

A percentage of the criminal examinations completed by the police endure setback as a result of the refusal of some real information transfers organizations in the nation to chip in with security operators, Daily Independent has learnt. A senior cop at the Federal Anti-burglary Squad (FEDSARS) at Adeniji Adele in the Lagos Island Local Government territory of Lagos State, who argued obscurity, unveiled this throughout a selective meeting with Daily Independent. He likewise included that a portion of the examinations take more of a chance in light of the fact that a few information transfers firms would not supply security operators the vital data that could encourage examination.

 

"You strike a suspected equipped criminals' refuge and, may be, recoup cell telephones with SIM cards; you now approach the information transfers organization for help, yet they turn you down, so all things considered what do you do?" The police boss, who was responding to the widespread instances of hijacking in Lagos, focused on that the hazard would have been stamped out "if organizations like MTN and Etisalat would cast off unnecessary convention and hard-line position and hold hands with the law authorization operators in battling the wrongdoing." He expressed that the late instance of hijack of a Chinese national endured this destiny, as MTN declined to oblige examiners access to the call logs of the suspected crooks which would have made it simple for the police to find the position of the offenders and the exploited person.#p#分頁標題#e#

 

"When we went to the MTN, they declined to provide for us the call logs. In the interim, the hijackers were utilizing MTN number to speak with the relatives of the exploited person, however MTN demanded we need to persuade court request to have the capacity to enter into their framework, that is bad enough." Likewise, Commissioner of Police, Special Fraud Unit, (SFU), Tunde Ogunsakin, additionally said his examinations of some prominent misrepresentation cases endured comparative destiny in the hands of a few information transfers organizations, "particularly Etisalat." He said the office has formally whined to the Nigerian Telecommunications Commission (NCC) to predominate on the concerned information transfers organizations to see reason and help security agents in the release of their obligations. The police supervisor included that "it was when agents debilitated to capture authorities of Etisalat as assistant in the wrongdoing that they reluctantly supplied the police with the data that were required for the examination." He requested the collaboration of the telecoms firm in the battle against wrongdoing in the nation.

 

Be that as it may when reached, General Manager, Corporate Affairs of the MTN Nigeria, Funmi Omogbenigun, said the Inspector General (IG) of Police had affirmed a methodology for the arrival of Call Data Recording framework (Cdrs) to the Nigeria Police. "I can guarantee you that MTN is completely agreeable and has been exceptionally strong of the security offices in the quest for their statutory obligations," Omogbenigun included. She demanded that the MTN gives the imperative support to help the police in the release of their obligations and has therefore gained a few honors from the Nigeria Police Force. "We don't oblige a sworn oath from parts of the NPF," she said.

 

All exertions to get the Etisalat administration's response to the police affirmation up to press time the previous evening neglected to yield result.

 

7.Recommendation 建議

In spite of exceptional rivalry and worldwide economic situations, Etisalat has reported united incomes of AED 26.21 bn in 2008 an expand of 22.4% in excess of 2007revenues. Income from global operations expanded by 14.7% and structured 9% of bunch's income. With the UAE portable business sector approaching immersion, the conviction is that the versatile administrators will concentrate on great quality included administrations. The movement to NGN (Next Generation Network) in UAE will empower Etisalat to further present more esteem included administrations. It is accepted that UAE will in any case be the income driver for Etisalat. A solid monetary position will empower Etisalat to keep seeking after its extension methodology and eye vital securing. The offer of global operations of the gatherings is relied upon to develop and in addition the incomes produced by them which is clear from the actuality sheets above.#p#分頁標題#e#

 

With the dispatch of du, the second versatile administrator in February 2007, quarterly net portable endorser increases for the aggregate market practically multiplied, arriving at a surmised 570,000 for every quarter throughout 2007, contrasted with a normal of 247,000 supporters for every quarter in 2006. They don't hope to witness a value war between the two UAE administrators in the short term, given the fundamentally more modest scale of operations that "du" oversees, contrasted with Etisalat. Given that the level of engineering sent by both administrators is comparative, they accept that the quality and differing qualities of packaged administrations and advancements will be the base for rivalry in the short term.

 

8.Conclusion 結論

Notwithstanding extreme rivalry and worldwide economic situations, Etisalat has reported merged incomes of AED 26.21 bn in 2008 an expand of 22.4% in excess of 2007revenues. Income from global operations expanded by 14.7% and framed 9% of bunch's income. With the UAE portable business approaching immersion, the conviction is that the versatile administrators will concentrate on top notch quality included administrations. The movement to NGN (Next Generation Network) in UAE will empower Etisalat to further present more esteem included administrations. It is accepted that UAE will at present be the income driver for Etisalat. A solid monetary position will empower Etisalat to keep seeking after its development technique and eye key procurement. The offer of worldwide operations of the gatherings is relied upon to develop and additionally the incomes produced by them which is clear from the truth sheets above.

 

With the dispatch of du, the second versatile administrator in February 2007, quarterly net portable supporter augmentations for the aggregate market very nearly multiplied, arriving at a surmised 570,000 for every quarter throughout 2007, contrasted with a normal of 247,000 endorsers for every quarter in 2006. They don't hope to witness a value war between the two UAE administrators in the short term, given the essentially more modest scale of operations that "du" oversees, contrasted with Etisalat. Given that the level of engineering conveyed by both administrators is comparable, they accept that the quality and assorted qualities of packaged administrations and advancements will be the base for rivalry in the short term.

 

9.References 參考文獻