本文主要研究的是調查兩個著名巧克力品牌——雀巢和吉百利的產品性能以及各個年齡段消費者的購買行為能力。該研究涉及的是與人互動的“巴尼”理論。研究的結論包括人們對產品的滿意度、口味、包裝、質量、價格、質量、品牌忠誠度等以及集合了不同年齡段的人對這些專業品牌的巧克力的喜愛度。在這項研究中調查的是消費者吃多少巧克力以及是否購買小排量或者家庭裝的產品，消費速度的快慢程度。報告上所示的他們相關聯的基礎趨勢上的改變，該報告旨在解釋，整個研究和實際產品都是明智的。如前所述的，該研究報告旨在調查兩個著名巧克力品牌——雀巢和吉百利的產品性能以及各個年齡段消費者的購買行為。作為消費者，每個人在國際經濟健康發展的地方或者國家都扮演著重要的角色。

 

In this research the product performance and buying behaviour of two famous brands of chocolates - Nestle and Cadbury, which is use by people of all ages, is surveyed. This research involves interaction with people of "PANIPAT". Conclusion of the research includes how people got these products on the change like advertisement, satisfaction, taste, packaging, price, quality, brand loyalty etc. and also which specialised brand of chocolate is most preferred by people of different age collections. In this research it is checked that how fast and how much chocolate they consumed, whether they buy small, big or family pack. Trend on changing basis their connection has been shown in the report. In this report it is tried to explain that the entire research and facts product wise.

 

As already mentioned in this research the product performance and buying behaviour of two famous brands of chocolates - Nestle and Cadbury, which are taking by people of all ages is surveyed. As consumers, everyone plays a vital role in the health of the economy international, local, national . The decision we make concern on our consuming behavior affect the demand for the basic raw materials, for the conveyence, banking, production; they effect the service of workers and decrement of resources and success of some few companies and failures of others. Thus marketer must understand this.

 

PRIORITY (or "taste") is a concept, used in the social sciences, particularly economics. It perceive a imagined or real "choice" between substitute and the probably of rank ordering of these substitute, based on gratification, enjoyment, happiness, satisfaction, utility they provide. More generally, it can be seen as a source of inspiring. In cognitive sciences, single choice enable choice of objectives/goals.

 

The consumer significance not only emphasis on why and how consumers make purchasing decision, but also emphasize on why and how customers make some choice of the goods they make and their assesment of these goods after use. So for achieving of any company or product raise it is very necessary to take out its attention towards consumer preference.

 

項目背景 PROJECT BACKGROUND

 

The source of chocolate can be captured back to the ancient Maya and Aztec civilizations in Central America, who first enjoyed "chocolate" a much-prized spicy drink made from roasted cocoa beans.

 

Throughout its history, whether as cocoa or drinking chocolate beverage or confectionary treat, chocolate has been a much sought after food.

 

The initial proof of chocolate was over twelve hundred years ago in the central America rain forests, where the tropical mix of high rain fall combined with high year round temperatures and humidity provide the ideal climate for cultivation of the plant from which chocolate is derived, the cacao tree.

 

" Chocolate is made from the cocoa bean, found in pods growing from the trunk and lower branches of the cacao tree, Latin name " theobroma cacao" meaning " food of the gods"

 

Cacao was corrupted into the more familiar "cocoa" by the early European explorers. The Maya brewed a spicy, bittersweet drink by roasting and pounding the seeds of the cacao tree with maize and capsicum peppers and letting the mixture ferment. This drink was reserved for use in ceremonies as well as for drinking by the wealthy and religious elite; they also ate cacao porridge.

 

The first mention of chocolate being eaten in solid form is when bakers in England began adding cocoa powder to cakes in the mid 1600's. Then in 1828 a Dutch chemist, Johannes van houten, invented a method of extracting the bitter tasting fat or "cocoa butter" from the roasted ground beans, his aim was to make the drink smoother and more palatable, however he unknowingly paved the way for solid chocolate as we know it.

 

Chocolate as we know it today first appeared in 1847 when fry & sons of Bristol, England - mixed sugar with cocoa powder and cocoa butter (made by the van houten process) to produce the first solid chocolate bar then in1875 a Swiss manufacturer,

 

Daniel peters, found a way to combine (some would say improve, some would say ruin) cocoa powder and cocoa butter with sugar and dried milk powder to produce the first milk chocolate.

 

雀巢  ABOUT NESTLE

 

The Company was founded in 1866 by Henri Nestlé in Vevey, Switzerland, where our headquarters are still located today. We employ around 280 000 people and have factories or operations in almost every country in the world. Nestlé sales for 2010 were almost CHF 110bn.

 

Nestle strategy

 

Nestlé's objectives are to be recognised as the world leader in Nutrition, Health and Wellness, trusted by all its stakeholders, and to be the reference for financial performance.

 

We believe that leadership is not just about size; it is also about behaviour. Trust, too, is about behaviour; and we recognise that trust is earned only over a long period of time by consistently delivering on our promises. These objectives and behaviours are encapsulated in the simple phrase, "Good Food, Good Life", a phrase that sums up our corporate ambition.

 

吉百利  ABOUT CADBURY

 

Cadbury is a company with a long history in New Zealand and a passionate commitment to making everyone feel happy.

 

Cadbury strategy

 

This 6 Point Action Plan will help us deliver our contribution towards preventing obesity and positively influencing consumer health:

 

1.Innovation

 

Through innovation we're investing in the development of new products within every category that will provide consumers with more choice. These include lower calorie offerings and new sweetening options. In addition, we're reducing trans-fats and salt content in our products and have discontinued marketing products with embedded toys.

 

2.Marketing

 

we've introduced a Global Marketing Code of Practice with specific reference to children. We will not advertise where children under eight years are likely to be the majority of the audience. It also defines the special care to be taken when advertising to children between ages eight and twelve.

 

3.variety

 

we help our consumers by providing a broader range of options across all our product ranges, to provide greater choice and flexibility for how they consume our products. We are including new portion sizes and sharing information on our labeling. Where we have larger product formats, we provide serving size information to make it clear that these products are for sharing or multi-occasions.

 

4.Labeling

 

we're looking for ways to help people make more informed choices about what they eat, how much and how often. This includes providing nutrition information in a format that is easier to understand and responsible consumption messages. We're applying a new global labeling standard, called Be Treat wise, to help educate consumers about the role of treats in the diet.

 

5.Vending

 

We don't vend our confectionery or carbonated soft drink products in primary schools and will only vend these products in secondary schools by invitation and in line with nutritional guidelines set by the school. Guidelines for vending are included within our global marketing code of practice.

 

6.insight

 

we continue to invest in consumer research that helps build our knowledge of health concerns, including obesity. We're using and sharing our consumer research and expertise to help improve understanding of concerns, both within and outside our business.

 

項目目的&目標  PROJECT AIMS & OBJECTIVES

 

This project is based on the relative study consumer performance towards Nestle and Cadbury chocolates. Objectives of the study are:

 

To the customer satisfaction level linked with the product and the customer first choice level.

 

To enlarge customer satisfaction and recall the market share by satisfying the customer desires.

 

To study the factor distressing the utilization sample.

 

研究計劃  RESEARCH PROGRAM

 

In this the method of the study is describe. This project is based on data composed from primary resources. After the complete study, an effort has been made to show full study of utilization of Cadbury and nestle chocolates taken by the people. The data had been used for various aspect like utilization, consumer's first choice and customer's approval regarding Cadbury and Nestle chocolates. In collecting vital data and information concerning the topic selected, I went to the people of Panipat and composed the data.

 

調查設計  Survey design:

 

The study is a stratum study because the data were composed at a single time. For the reason of this study a connected sample of residents was selected on the basis of expediency.

 

樣本大小和設計  Sample Size and Design:

 

A sample of 500 people was taken on the basis of expediency. The actual customer were contacted on the basis of random sampling.

 

該研究項目的時間  Time period of the Study:-

 

The research will be take around 6 month.

 

研究期間  Research Period:

 

Research work is carried in 8-12 weeks.

 

研究儀器  Research Instrument:

 

This work is passed out through the making of questionnaires. The questions integrated were open ended and obtainable multiple choices.

 

數據分析 Data Analysis:

 

The data will be analyzed on the basis of appropriate tables by using mathematical techniques. The technique that I will use is bar technique.

 

本文包括以下的研究領域

This dissertation includes the following area of research

 

CONSUMER RESEARCH: customer research deals with customer and their troubles and solution to the problems.

 

PRODUCT RESEARCH: Under product research variation which customers wants as to the packing, shape, quality, color and quantity etc of their desired chocolate is studied.

 

PRICING RESEARCH: This includes capability to devour, to pay for the product, how much a person can spend on his/her favorite chocolate.

 

ADVERTISING RESEARCH: Under this It is accomplished that whether the advertisement appeals the customer or not.

 

可交付成果 DELIVERABLES

 

Dissertation proposal

 

Comparative study of customer response for Cadbury and nestle

 

Review of existing literature on Cadbury and nestle

 

Review of current market situation for Cadbury and nestle

 

Reason for customer preference between Cadbury and nestle.

 

Situations that are leading to customer dissatisfaction

 

Dissertation report

 

資源 RESOURCES

 

數據收集 Data Collection:

 

The data, which is collected for the purpose of study, is divided into 2 bases:

 

Primary Source: The primary data include data survey of "relative study of customer behavior towards Nestle and Cadbury chocolates". The information has been taken directly from answerer with the help of structured and unstructured questionnaires.

 

Secondary Source: The secondary data was collected from internet, References from Library.